Privacy policy

Last Updated: 15 June 2026

This Privacy Policy describes how Ganga Farms Velly Organic (OPC) Private Limited ("Ganga Farms," "we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website gangafarmsvo.com, place an order, or otherwise interact with our Services.

By using our Services, you confirm that you have read and agree to this Privacy Policy. If you do not agree, please do not use the website.

1. Who We Are

Ganga Farms Velly Organic (OPC) Private Limited
Second Floor, B1/43-B S/F, New Ashok Nagar, Patparganj, East Delhi - 110096, India
FSSAI Licence No: 10260608108705934
Email: support@gangafarmsvo.com
Phone: +91 8287735892

2. Information We Collect

We collect personal information when you place an order, create an account, contact us, or browse the website.

Information you give us directly:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order history and product preferences
  • Communications with our customer support

Payment information:

  • Payment details are processed securely by Razorpay, our authorised payment partner. We do not store your full credit card, debit card, UPI, or net banking credentials on our servers.

Information collected automatically:

  • Device type, browser type, IP address
  • Pages visited, time spent on pages, click behaviour
  • Referral source (how you arrived at our website)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Order fulfilment — to process payments, ship products, send tracking updates, and handle returns or exchanges
  • Customer service — to respond to your queries, complaints, and support requests
  • Account management — to maintain your account securely (if you create one)
  • Marketing communications — to send updates about new products, offers, and wellness content (only if you opt in; you may unsubscribe anytime)
  • Improving our services — to analyse website performance and enhance your experience
  • Legal compliance — to comply with FSSAI regulations, GST requirements, and other applicable Indian laws
  • Fraud prevention — to detect and prevent fraudulent transactions and unauthorised access

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share information only with the following trusted parties, and only to the extent necessary:

  • Razorpay — for secure payment processing
  • Shiprocket and logistics partners (Delhivery, BlueDart, DTDC, India Post, etc.) — to deliver your orders
  • AiSensy / WhatsApp Business API and email service providers — to send order confirmations and updates
  • Google Analytics and Meta Pixel — to understand website usage in aggregate
  • Shopify — our e-commerce platform host, which processes data per its own privacy policy
  • Legal authorities — when required by law, court order, or government request (FSSAI, GST authorities, law enforcement)

All third-party partners are required to handle your data securely and only for the specified purpose.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your cart contents and preferences
  • Keep you logged in
  • Analyse traffic patterns to improve the website
  • Show you relevant ads on platforms like Meta and Google

You can disable cookies in your browser settings, but some parts of the website may not work correctly without them.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

  • SSL encryption on all pages (HTTPS)
  • PCI-DSS compliant payment processing via Razorpay
  • Restricted internal access to customer data
  • Regular security reviews

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

7. Data Retention

We retain your personal information only as long as necessary:

  • Order and transaction data: 8 years (as required under Indian GST and tax laws)
  • Account information: until you request deletion or your account is inactive for 3 years
  • Marketing data: until you unsubscribe
  • Customer support records: 3 years from the last interaction

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that inaccurate or outdated information be corrected
  • Deletion — request that we delete your personal information (subject to legal retention requirements)
  • Withdraw consent — opt out of marketing communications at any time
  • Grievance redressal — file a complaint with our Grievance Officer (details below)

To exercise any of these rights, contact us at support@gangafarmsvo.com. We will respond within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Instagram, Facebook, partner brands). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be notified via email or a website banner.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 (and rules made thereunder) and the Digital Personal Data Protection Act, 2023:

Grievance Officer: Amit Vats
Email: support@gangafarmsvo.com
Phone: +91 8287735892
Address: Second Floor, B1/43-B S/F, New Ashok Nagar, Patparganj, East Delhi - 110096, India
Response Time: Within 30 days of receiving your complaint

13. Contact Us

For any questions about this Privacy Policy or how we handle your data:

Email: support@gangafarmsvo.com
Phone: +91 8287735892
Address: Ganga Farms Velly Organic (OPC) Private Limited
Second Floor, B1/43-B S/F, New Ashok Nagar, Patparganj, East Delhi - 110096, India