Refund & Return Policy

At Ganga Farms, customer satisfaction is our priority. We aim to deliver premium-quality natural products such as Organic Powders, Sea Buckthorn Products, Moringa Powder, and Wellness Juices.

Returns

Due to the nature of food and wellness products, we do not accept returns once the product has been opened or used.

Returns may be accepted only if:

• Wrong item delivered
• Damaged package received
• Expired product delivered
• Missing item in order
• Tamper-evident seal broken upon arrival (not by customer)

Refund Eligibility

To request a refund or replacement, contact us within 72 hours of delivery with:

• Order ID
• Product photos
• Package opening video (if damaged)

Replacement Policy

In eligible cases, we offer a replacement of the same product as the preferred resolution. Refunds are processed only when a replacement is not possible.

Refund Process

Once approved, refunds will be processed within 5–7 business days to the original payment method.

Non-Refundable Cases

• Opened products
• Used products
• Change of mind
• Wrong address provided by customer
• Request raised after 72 hours of delivery

Contact Us

For support, email us at: support@gangafarmsvo.com